An Answertext phone number is a local or toll-free number that accepts text messages. Once you signup and receive your number, people can text their message to that number.
As soon as a customer sends a text message, your company’s operators are notified via a text alert. The alert has a link attached to it that you can use to respond back to the customer.
You can set notifications in your dashboard so you won’t forget to respond to a customer.
Your phone number is never shared with the customer. They will only see your Answertext number, which is the local or toll free number that you receive when you signup.
When you signup, you can configure the look and feel of your website widget. You then insert the code on your site and this enables your customers to click the widget and launch Answertext. Look at the lower right hand side of this screen to see a live widget.
Yes, you can transfer a conversation to another operator within your company. They can continue with the conversation, close it, or transfer it back to you.